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Grey Matters Research LLC
Effective Date: 10/25/2025
Grey Matters Research LLC (“we,” “us,” or “our”) operates a WooCommerce e-commerce website at https://greymattersresearch.com
This policy explains how we handle your personal information
If you have any questions, please contact us at admin@greymattersresearch.com.
1. Information We Collect
We collect information primarily to fulfill your orders and improve your shopping experience.
| Category | Data Collected | Purpose |
| Order Data | Name, billing/shipping address, email, phone number. | To process, ship, and communicate about your order. |
| Payment Data | Transaction details (we do not store full credit card numbers). | Processed securely by third-party payment gateways (e.g., Stripe, PayPal). |
| Technical Data | IP address, browser type, pages viewed, and device data. | For security, fraud prevention, and site analytics (e.g., Google Analytics). |
| Comments/Account | Login details, account preferences, and any comments you leave. | To manage your account and combat spam. |
2. How We Share Your Information
We only share your Personal Information with trusted third parties necessary for running our business:
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- Service Providers: We share data with third parties who perform functions on our behalf, such as:
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- Payment Processors: To handle transactions.
- Shipping Carriers: To deliver your purchases.
- Analytics Providers ([e.g., Google Analytics]): To understand site usage.
- WooCommerce: Your data is managed by the WooCommerce platform.
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- Legal Compliance: We may disclose your information if required by law or in response to a valid legal process.
- Service Providers: We share data with third parties who perform functions on our behalf, such as:
3. Cookies
We use cookies (small data files) to keep track of your shopping cart and analyze website traffic. You can control or block these cookies using your browser settings.
4. Your Rights
Depending on your location, you have rights regarding your data, including the right to:
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- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct inaccurate data.
- Erasure (or Deletion): Request the deletion of your personal data.
- Opt-out: Unsubscribe from our marketing emails at any time.
To exercise these rights, please contact us at admin@greymattersresearch.com.
5. Data Retention
We keep your order information (Name, Address, Order Details) for our records after you place an order, unless you ask us to delete this information.
6. Policy Updates
We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted here.